Privacy Policy

Prakshiva Mart we your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our website by accessing or using Prakshiva Mart, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Scope of This Policy

This Privacy Policy applies to all users of Prakshiva Mart, including customers, vendors, and visitors. It covers:

• Information collected through our website 
• Communication via email, SMS, or support channels 
• Data collected automatically through cookies and analytics 

It does not apply to third-party websites linked through our platform. We encourage you to review their privacy policies separately.

2. Information We Collect

We collect two types of information:

A. Personal Information

Information that identifies you, such as:

• Name  
• Email address 
• Phone number 
• Delivery address 
• Payment details (processed securely via payment partners) 
• Account login details 
• Order history and preferences 

B. Non-Personal Information

Information that does not directly identify you, such as:

• Device type and browser information 
• IP address 
• Location data (if enabled) 
• Pages visited and time spent 

• Cookies and tracking data 

   

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you register, place orders, or contact us 
• Automatically through cookies, analytics tools, and usage tracking 
• From vendors or partners involved in fulfilling your orders 

• From device permissions such as location (if enabled by you) 

   

4. How We Use Your Information

We use your information to:

• Process and deliver orders 
• Manage your account and provide customer support 
• Connect customers with vendors in our marketplace 
• Improve website performance and user experience 
• Send order updates, notifications, and promotional messages 
• Prevent fraud and ensure platform security 
• Comply with legal obligations

5. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Vendors and sellers to fulfill your orders 
• Delivery partners for shipping and logistics 
• Payment gateways for secure transaction processing 
• Service providers such as hosting, analytics, and support tools 
• Legal authorities if required by law or to prevent fraud 
• Business partners in case of mergers, acquisitions, or restructuring 

All third parties are required to protect your information and use it only for the intended purpose.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences 
• Improve site performance 
• Analyze traffic and usage patterns 
• Provide personalized content and offers 

You can disable cookies in your browser settings, but some features may not function properly.

7. Data Security

We use industry-standard security measures to protect your information, including:

• Encryption of sensitive data 
• Secure payment processing systems 
• Access control and authentication systems 
• Regular monitoring for unauthorized activity 

However, no online platform is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders and services 
• Comply with legal requirements 
• Resolve disputes and enforce agreements 

After that, data may be securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data 
• Correct or update your information 
• Request deletion of your account 
• OTP out of promotional communications 

To exercise these rights, you can contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content, security, or privacy practices. Please review their policies before providing any data.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Prakshiva Mart Support 
Email: support@prakshivamart.com 
Website: https://www.prakshivamart.com