Prakshivamart – Shipping Terms

1. Delivery Coverage

• Delivery is available only in selected serviceable areas.
• Serviceability depends on your location and pin code.
• Orders from non-serviceable areas will not be processed.

2. Delivery Timelines

• Due to the perishable nature of products, we offer fast delivery:
  • Standard Delivery: Same day or within a few hours
  • Express Delivery: 30 minutes to 2 hours (where available)
• Delivery timelines are estimates and may vary based on:
  • Order volume
  • Weather conditions
  • Traffic or operational constraints

3. Order Processing

• Orders are processed immediately after confirmation.
• Once an order is packed or dispatched, it cannot be modified or cancelled.
• Customers will receive order updates via SMS/email/app notifications.

4. Shipping Charges

• Shipping fees (if applicable) depend on:
  • Order value
  • Distance
  • Delivery slot or urgency
• All charges will be clearly displayed at checkout before payment.

5. Delivery Attempts

• A maximum of 2 delivery attempts will be made.
• If unsuccessful due to customer unavailability:
  • The order may be cancelled
  • Refunds (if applicable) may be processed after deductions

6. Customer Responsibilities

You agree to:

• Provide accurate and complete delivery details
• Be available to receive the order
• Accept delivery promptly, especially for perishable goods

Failure to comply may result in:

• Delayed delivery
• Cancellation of order

7. Delivery of Perishable Goods

• Orders must be accepted immediately upon delivery.
• Once delivered:
  • Responsibility for storage and handling transfers to the customer
• Prakshivamart is not liable for:
  • Spoilage after delivery
  • Improper storage

8. Delivery Delays

Delays may occur due to:

• Weather conditions
• Traffic or logistical issues
• High demand
• Force majeure events

We will try to notify you, but no compensation is guaranteed for delays.

9. Order Tracking

• Tracking updates or delivery status may be shared via:
  • SMS
  • Email
  • App notifications
• Real-time tracking may vary depending on delivery operations.

10. Third-Party Delivery

• Deliveries may be handled by third-party logistics partners.
• While we aim for quality service:
  • We are not responsible for individual delivery personnel behavior

11. Risk & Ownership

• Ownership and risk of products transfer to the customer upon successful delivery.

12. Shipping Restrictions

• Some products may not be deliverable due to:
  • Location constraints
  • Handling limitations

You will be notified during checkout if any restriction applies.

13. Policy Updates

• Prakshivamart reserves the right to modify shipping terms at any time.

14. Contact Us

📧 Email: support@prakshivamart.com