Below are frequently asked questions, you may find the answer for yourself.
Prakshivamart offers two main types of delivery due to the perishable nature of the products:
Delivery timelines are estimates based on the method chosen:
While the terms do not list specific card brands, they state that payments are processed securely via payment partners and gateways. Standard digital payment methods are typically supported at checkout.
Yes. Prakshivamart uses industry-standard security measures, including encryption of sensitive data, secure payment processing systems, and regular monitoring for unauthorized activity to protect your personal information.
You can place an order through the Prakshivamart website or mobile application. You will likely need to create an account, provide accurate delivery details, and select your items. Orders are confirmed immediately after processing.
Yes, the terms indicate that you may be required to create an account to place orders. You must be at least 18 years old (or under supervision) and provide accurate information.
You will receive updates via SMS, email, or app notifications. Real-time tracking availability may vary depending on the specific delivery operation.
You can create an account on our website or mobile application by providing accurate information, including your name, email, phone number, and delivery address. Please note that you must be at least 18 years old to register independently; minors may only use the platform under parental or guardian supervision.
Yes. Prakshivamart uses industry-standard security measures, including data encryption and secure authentication systems, to protect your details. We collect only necessary information to process your orders and improve your experience, as outlined in our Privacy Policy.
No. Users are required to provide true and up-to-date information. Prakshivamart reserves the right to suspend or terminate accounts found with false or duplicate information to prevent fraud and ensure platform security.
Sellers who provide fresh groceries, highly perishable goods (like dairy and meats), or household essentials can apply. All sellers must agree to comply with our General Terms & Conditions, maintaining high standards for product quality and hygiene.
Sellers must provide accurate descriptions of their products. Since many items are weight-based (like fruits and vegetables), sellers must acknowledge that final billing may differ slightly based on the actual weight at the time of delivery.
Yes. Prakshivamart reserves the right to suspend or terminate seller access if there is a violation of the Terms & Conditions, suspected fraudulent activity, or a failure to meet the quality standards required for perishable goods.
Returns are limited due to the perishable nature of the goods:
Payment for orders is processed securely through our third-party payment partners. While the platform connects customers with vendors, all financial transactions are managed via secure gateways to ensure transparency and safety for both parties.
All refund requests are subject to verification (e.g., photos of spoiled or damaged goods). If a refund is approved due to vendor error—such as sending damaged, spoiled, or incorrect items—the refund amount is typically deducted from the vendor's settlement according to our Refund & Cancellation Policy.
We use secure payment processing systems and monitor for unauthorized activity. We share only the necessary order details with vendors to fulfill delivery, ensuring that sensitive financial data remains protected.
